Shipping policy

SHIPPING POLICY

Processing Time Orders are typically processed and shipped within 3-5 business days from our facility in Mansfield, Texas. Please note that some items are handmade to order, which may require additional processing time, while stocked items ship more quickly.

Shipping Methods and Rates We offer the following shipping options:

• Standard Shipping
  • Delivery within 5-7 business days
• Expedited Shipping
  • Delivery within 2-3 business days
• Overnight Shipping
  • Next business day delivery

Shipping rates are calculated at checkout based on your location and selected shipping method. We ship via USPS, UPS, and FedEx.

Shipping Costs Shipping costs vary depending on your location, package weight, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase. We occasionally offer free shipping promotions - sign up for our newsletter to stay informed about special offers.

Shipping Destinations We currently ship to addresses within the United States and Canada.

Order Tracking Once your order ships, you'll receive a shipping confirmation email with tracking information so you can monitor your package's progress.

International Shipping (Canada) Canadian customers may be responsible for customs duties, taxes, and brokerage fees upon delivery. These charges are not included in our shipping rates.

Delivery Issues If your package is lost, damaged, or delayed, please contact us at info@heartfeltz.com or 214.301.3599 and we'll work to resolve the issue promptly.